Product Guarantee Policy

Allfootwear will replace a product or issue a company credit/refund at no cost to the customer if the product is delivered with one of these 2 conditions:

  1. Wrong product – If you received a wrong product due to our shipping mistake, please notify us within 4 business days and we will arrange for you to return the incorrect product (at our expense) and we will ship you the correct product or issue you a full refund (including shipping charges).

  2. Defective Product – If you received a defective product, please notify us within 4 business days and we will assign a RA for you to return the product (at our expense. After we have examined and confirmed the defective product we will ship out a replacement to you right away.  Please note that just because one or two items in a whole case are defective it does not mean that all of the items are defective.  Damaged merchandise will be replaces on a per pair basis and not on a per-case basis.  If by the time you return it we do not have availability of that product Allfootwear will refund the corresponding amount.

*Please Note: Items marked “Closeouts or Great Deals” are sold at extremely discounted priced and are not protected by Allfootwear’ Product Guarantee return policy.