Customer Satisfaction Policy

If you are simply unsatisfied with the product that you have received, and the product does not fall under the product Guarantee Policy, the item can be return only under the following conditions:

  1. 4 Days from Delivery Date – If you are unsatisfied with the product that you have ordered, you must contact our office within 4 business days of product delivery to request an RA (Return Authorization) 
  2. 25% Restocking Fee – Allfootwear will deduct 25% of the value of the product on all returns within the Customer Satisfaction Policy. 
  3. Shipping Charges – Allfootwear will not credit customer for original shipping fees.  Additionally, the customer is required to return the products at their own expense. 
  4. Company Credit – Allfootwear will issue only a company credit for all items returned under the Customer Satisfaction Policy.  These funds are non-refundable and non-transferrable. 
  5. Call to Request RA – Allfootwear will not grant any credit for items that were refused by the customer, and/or shipped back without proper authorization.